Employee Support
Every single interaction you have with your employees impacts the way they feel about your company. That includes the time consuming, tedious, and often time-sensitive work of supporting your employees with their questions and problems related to benefits, payroll, onboarding, and leaves. The best companies recognize this and they invest in quality employee support to ensure that every interaction with their employees is handled promptly, expertly and with a smile.
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Our Employee Support Advocate (ESA) team members are highly trained experts, and they love to help others. Whether your employees have questions about your benefits, need help with an insurance claim, or have a question about their payroll deductions, our ESA team is available and ready to help. But you don’t have to take our word for it, we have a Net Promotor Score (NPS) score of 73 to prove it! Your employees are in good hands with Melita.
Meet your dedicated Melita Employee Support Advocate Team
Your assigned Employee Support Advocate Team is responsible and accountable for the following:
- Fast, friendly, expert email and phone support
- Benefits Coverage & Eligibility questions
- Help with benefits enrollment decisions
- Insurance Claims Assistance
- Payroll questions and changes
- Leave of Absence questions and support
- Employee portal tech support
- Available M-F 8:00 AM – 5:00 PM PST
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We help you implement a fully compliant benefits package & processes for ACA tax filings, HIPAA, DOL 5500 filings & COBRA.
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