Employee Support
Every single interaction you have with your employees impacts the way they feel about your company. That includes the time consuming, tedious, and often time-sensitive work of supporting your employees with their questions and problems related to benefits, payroll, onboarding, and leaves. The best companies recognize this and they invest in quality employee support to ensure that every interaction with their employees is handled promptly, expertly and with a smile.
Book a ConsultationFast, friendly, expertsupport for your employees
Our Employee Support Advocate (ESA) team members are highly trained experts, and they love to help others. Whether your employees have questions about your benefits, need help with an insurance claim, or have a question about their payroll deductions, our ESA team is available and ready to help. But you don’t have to take our word for it, we have a Net Promotor Score (NPS) score of 73 to prove it! Your employees are in good hands with Melita.
Meet your dedicated Melita Employee Support Advocate Team
Your assigned Employee Support Advocate Team is responsible and accountable for the following:
- Fast, friendly, expert email and phone support
- Benefits Coverage & Eligibility questions
- Help with benefits enrollment decisions
- Insurance Claims Assistance
- Payroll questions and changes
- Leave of Absence questions and support
- Employee portal tech support
- Available M-F 8:00 AM – 5:00 PM PST
Explore our services
Click on each individual service modules for a brief outline of the service. To navigate to the individual service page for more information, click learn more. As part of the total HR solution, you are able to add or remove each module as your business requires.
Services
HR Administration
HR Administration & Support
HR administration can be a costly and time-consuming function that impacts employee engagement and employer liability. It’s critical that every business have a regimented, thorough, documented process that is not only effective, but efficient.
Melita has been in the HR administration business for 30 years, investing heavily in our internal technologies, processes, and training with the goal of flawlessly executing every detail of every process.Learn More
HR Compliance
HR Compliance
Your Melita Compliance Specialist will perform a full audit of all policies, procedures, and practices to ensure full HR and benefits compliance with federal, state, and location regulations, starting with your employee handbook.
Rest assured that as the laws and business change, your Compliance Specialist will take the necessary actions to ensure constant and ongoing compliance.Learn More
Leave of Absence Admin
Leave of Absence Admin
Melita offers a comprehensive leave of absence administration service that takes the hassle out of managing employee leave.
Our tech solution makes it easy to request, track, and manage employee leave, and we offer a wide range of customization options to fit your specific business needs.Learn More
Performance Management
Performance Management
Training and support is baked into everything we do. We will set up your leaders for success – without taking any of the credit. With Management 101 Toolkit training, best practices for compliance, and ongoing training, your managers can instil confidence in their team and you can feel assured that your organization is set up for performance success.
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HR Advisory
HR Advisory
We not only provide you with the right technology and tools, our team of HR specialists and expert will support and guide you in all areas of HR with the highly developed strategies catered to your unique people goals, and driven by data and analytics.
Our team of HR specialists are with you every step of the way.Learn More
Employee Relations
Employee Relations
Empower your employees with a Melita People Ops leader that has expert guidance on company policy interpretation and enforcement, addressing absenteeism, implementing performance improvement plans, complying with various state sick leave laws, and more.
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Employee Support
Employee Support
Melita takes care of your employees as if they were our own, and we have the Net Promoter Scores to prove it.
Rest assured your valued people are in good hands with our fast, friendly, export support covering a wide range of topics and services.Learn More
Talent Acquisition
Talent Acquisition
Attract top talent and build a winning team with our comprehensive Talent Acquisition services. We leverage our expertise, industry insights, and innovative strategies to identify and recruit the best candidates who align with your company's goals and values. Streamline your hiring process and unlock your business's potential with our tailored Talent Acquisition solutions.
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International HR
International HR
Whether you have one employee in one country or 500 employees in 15 countries, Melita offers seamless setup and management of your HR, payroll, and benefits infrastructure. Our expertise allows us to efficiently navigate the complexities of managing employee data, payroll processing, and benefits administration across multiple countries, ensuring compliance and ease of operations. Trust us to streamline your global HR operations, allowing you to focus on growing your business with peace of mind.
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Benefits Advisory
Benefits Brokerage & Advisory
Because benefits represent one of the top three or four expenses for your business, it’s crucial to work with the right team. With Melita, a highly qualified and experienced Benefits Advisor will guide you through the complex processes of benefits evaluation, negotiation, and selection to secure the best plans at the lowest cost.
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Benefits Admin
Benefits Administration & Support
Whether you're transitioning from a PEO or wish to maintain your existing benefits, our dedicated Melita team is here to support you. We can seamlessly handle the implementation and enrollment process for your preferred benefits package, ensuring a smooth transition. Alternatively, if you prefer to retain your current plans, we can expertly administer them, maintaining the same coverage and premiums without any disruption to your employees' benefits.
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Benefits Compliance
Benefits Compliance
Ensure benefits compliance and mitigate risk with our comprehensive benefits compliance service. Our team of experts stays up to date with the ever-changing regulatory landscape, ensuring that your benefits plans align with all applicable laws and regulations. Trust us to handle the complexities of benefits compliance, allowing you to focus on what you do best—growing your business.
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International Benefits
International Benefits
Expand your global reach with our international benefits service. We provide comprehensive solutions tailored to meet the unique needs of your multinational workforce, offering competitive benefits packages that attract and retain top talent worldwide. With our expertise in navigating international regulations and local customs, you can confidently offer seamless benefits administration across borders, ensuring employee satisfaction and compliance with international laws.
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Payroll Processing
Payroll Processing & Tax Management
Save countless hours each month. Your Melita team manages the entire migration from your current payroll system to ADP or Zenefits – including migrating historical data and coordinating interfaces with your various benefits vendors. Our priority is ensuring a seamless transition so you can focus on delighting your people.
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International Payroll
International Payroll Processing & Management
Streamline your international payroll processing and management with our comprehensive service. We handle the complexities of global payroll, ensuring accurate and compliant payroll processing across multiple countries. Trust our expertise to navigate international tax regulations, currency conversions, and local labor laws, allowing you to focus on expanding your business globally.
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Tech Implementation
Technology Implementation & Configuration
We avoid reinventing the wheel and instead utilize top HRIS technologies like ADP’s Workforce Now™, Zenefits, and Rippling. You choose your technology, we implement and configure to meet your needs. Our user-friendly client portal, MyMelita, then integrates with your chosen HRIS for streamlined employee management, covering all tasks from new hires to leaves.
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Tech Management
Technology Management & Support
Optimize your technology infrastructure with our reliable Technology Management & Support service. Our expert team is dedicated to keeping your systems running smoothly, providing proactive maintenance, troubleshooting, and technical assistance when you need it most. With our comprehensive support, you can focus on your core business objectives while we ensure the stability and efficiency of your technology environment.
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Get access to a sophisticated and easy-to-use software that quantifies the impact of your HR practice on your business’s bottom line.
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We help you implement a fully compliant benefits package & processes for ACA tax filings, HIPAA, DOL 5500 filings & COBRA.
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