Why Us

Why Melita?

At Melita we believe if you have a big enough WHY and the right WHO, you can move mountains.

Our WHY is to provide services that help our clients build exceptional workplaces, where their employees feel supported, valued, and proud of the work they do and the company they do it for; and our WHO is our team of amazing people that put their hearts into their work.  

As you make the important decision of selecting your outsourcing partner, please consider these 4 important factors that we feel make us different and better.

We have a special culture and engaged employees

Why is this important? It’s simple, happy people do better work!

They care more, they are more productive, they take more pride in their work, and they spread happiness and goodness!

At Melita, we put our employees first, and by doing so, we elevate the work we do for our clients

We don’t believe in ”stickiness”

Our philosophy is simple:  Be valuable to your customers and they will keep you.  We back up this philosophy with our no stickiness guarantee:

  • No long-term contracts
  • Total flexibility to add/remove service modules at any time
  • Ability to take your technology with you
  • Full transparency in everything we do for you and your employees
  • We will train our replacements if/when you want to take over the work 

Fractional Team of Experts

The skill sets required for effective execution of HR, benefits and payroll are broad and deep.  With Melita you get fractional ownership of a complete team of specialists at a fraction of the cost of hiring internally.  And you eliminate all single-points-of-failure.

Exec HR Advisor

People Ops Leader

People Ops Coordinator

HR Admin

Payroll Specialist

Benefit Advisor

Benefits Specialist

Leave Specialist

Employee Support
Advocate

Technology Specialist

Compliance Specialist

International Specialist

Add or Remove Services at ANY Time

All services are modularized, allowing you to add or remove services as your business needs evolve.  You pay only for the services you need. 

Technology Services
Payroll Services 
International Services
Benefits Advisory
Benefits Admin
HR Administration
Compliance
Leave Administration
Employee Relations
Employee Support

Great Technology + Amazing People = Extraordinary Results

We are a people powered business, but we have built our productivity engine by selecting and mastering the best HR technologies and integrating them with our internal proprietary operating technology.

By doing so, we let our people do what they do best, and we leverage technology to ensure accuracy, consistency, and efficiency in everything we do.

We treat your employees like they’re our employees

The quality of support your employees receive impacts their engagement levels. From onboarding to benefits assistance, every employee interaction is an opportunity to prove that you care about and value them. At Melita, we take the work of supporting your employees with HR, benefits, and payroll very seriously. And we have a Net Promoter Score of 73 to prove it.

Comparison chart of Melita's NPS (73) compared to other companies

Why our clients love working with us

With Melita, we operate as if OptiRTC has it’s own dedicated HR department. Every Melita teammate is knowledgeable, professional and truly cares about our company, and it shows. Karen Garavatti is my 'HR Trusted Advisor" as she takes the time to listen to my Opti teammates and myself very closely, building a very strong level of trust. Melita is proactive in addressing our needs, understands our culture, and knows the right resources and strategies to introduce at the right time. With Melita, I know that OptiRTC matters a lot, and that comes through loud and clear to team Opti."
David Rubinstein
CEO, Opti

Why our clients love working with us

For years we have been impressed with Melita’s expertise in benefits, HR compliance and performance management. Our contacts at Melita are always extremely knowledgeable, quick to respond, and truly feel like a part of our internal team and not just another vendor. We value that Melita offers a one-stop shop for a wide range of critical services and that they can scale the support our team receives as we grow. Onboarding Melita was organized and efficient and they were able to get up to speed quickly on the unique needs of our business. We are excited to continue our partnership!”
Miles McGinley
COO, Clarity Consultants

Why our clients love working with us

Melita provided Eaze Technologies Inc. with human resource support to include payroll, benefits, compliance, and overall general support. Melita went above and beyond at any and all services they supported and provided. Everyone was timely with responses, and added guidance on completing the tasks at hand. I valued the partnership with everyone we worked with at Melita, because they genuinely cared and wanted to be as supportive as they possibly could. No matter the question or task you sought out Melita’s for, they were always willing and able to support the needs. Melita truly cares about the people they support, and you just don’t find that many places. I would highly recommend any company no matter the size, to seek out Melita to support any of the HR services functions."
Samantha Adams
Sr. Director HR, Eaze Technologies Inc.

Why our clients love working with us

I have been incredibly happy with the service that I get from Melita as Antheia’s benefits broker. Their dedication, expertise and genuine care for our company’s well-being is very apparent. They do an excellent job marketing our benefits and ensuring that we have a competitive and cost-effective benefits program. Their comprehensive knowledge of the ever-changing landscape of employee benefits has been evident as they have guided us over the years through the complex decision-making process. They have a very proactive approach, keeping us informed about industry trends, regulatory changes and emerging best practices. Communications have been seamless and transparent throughout our partnership and they are always readily available to answer our questions, provide clarifications and ensure that new employees are onboarded correctly. August and Ellen are an amazing team and I feel very lucky to partner with them on our benefits strategy.
Heidi Purcel
Chief People Officer, Antheia

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