Melita Group Privacy Statement

Personal Data Collection and Use

In the ordinary course of business, Melita may collect and process the following categories of personal data:

• Identifiers: Name, alias, postal address, email address, government-issued identifiers (e.g., Social Security Number, driver’s license, passport)
• Employment & Background Information: Resume, job history, qualifications, background checks
• Financial Information: Bank account and payment details
• Employee Data: Employment records, benefits data, and, where necessary, sensitive personal data such as health information and demographic data (e.g., race/ethnicity)

How We Use Personal Data

We use personal data for legitimate business purposes, including:

• Providing HR outsourcing services and support
• Managing employment and benefits administration
• Processing payments and billing
• Communicating with employees and client representatives
• Responding to inquiries and support requests
• Complying with legal and regulatory obligations

Data Sharing and Disclosure

Melita may share personal data only in the following circumstances:

• With client organizations to deliver HR-related services
• With contracted service providers who support our operations (under strict confidentiality obligations)
• When required by law, regulation, or legal process
• In connection with a merger, acquisition, or business transfer

Melita does not sell personal data to third parties.

International Data Transfers

Personal data may be transferred to and processed in countries outside of your jurisdiction. Where this occurs, Melita implements appropriate safeguards to ensure data protection consistent with applicable laws.

Data Security

Melita has implemented reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, use, or disclosure.

Access to personal data is limited to authorized personnel who require such access to perform their job responsibili

SMS Communications

Melita Group may communicate with prospective clients, current clients, and employees via SMS text messaging only after obtaining prior express consent in compliance with applicable laws and carrier requirements.

Types of SMS Messages

Messages may include:

• Service and account notifications
• HR-related communications
• Operational updates
• Responses to user inquiries and support requests

All messages are transactional or informational in nature.
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What We Collect

We collect mobile phone numbers only when:

• Voluntarily provided by individuals
• Accompanied by clear, explicit opt-in consent to receive SMS messages‍

How We Use Mobile Information‍

Mobile phone numbers are used solely to:

• Deliver service-related SMS communications
• Respond to inquiries
• Provide account or HR-related updates

Consent

• SMS messages are sent only after prior express consent (opt-in)
• Consent is obtained through clear and conspicuous disclosures
• Consent is not a condition of purchasing or using Melita’s services

Message Frequency

Message frequency varies depending on user interaction, account activity, and service usage.

Message & Data Rates

Message and data rates may apply based on the recipient’s mobile carrier plan.

Opt-Out Instructions

Recipients may opt out at any time by replying:

• STOP — to unsubscribe from SMS messages

Upon opting out, users will receive a confirmation message and will no longer receive SMS communications unless they re-consent.

Help Instructions

Recipients may reply:

• HELP — to receive assistance or support information

Data Sharing Restrictions

Melita Group:

• Does NOT sell, rent, or share mobile phone numbers or SMS consent data for marketing or promotional purposes
• Does NOT transfer SMS opt-in data to third parties except as necessary to deliver messaging services

Mobile data may only be shared with trusted messaging providers (e.g., SMS delivery platforms) strictly for the purpose of delivering communications on behalf of Melita.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Your Rights

Depending on applicable law, individuals may have rights to access, correct, or delete their personal data, or to restrict or object to certain processing activities.

Requests may be submitted through appropriate Melita contact channels.

Updates to This Privacy Statement

Melita may update this Privacy Statement from time to time. Changes will be posted with an updated effective date. Continued use of services constitutes acceptance of any updates.

Questions about Your Personal Data

Melita is committed to transparency. We want our clients to understand how we collect and use personal data so they may interact with Melita with confidence. If you have questions related to the content of this page, please contact us at helpdesk@melitagroup.com.