Melita Group Privacy Statement

Personal Data Collection and Use

In the ordinary course of business, Melita may collect and process the following categories of personal data:

• Identifiers: Name, alias, postal address, email address, government-issued identifiers (e.g., Social Security Number, driver’s license, passport)
• Employment & Background Information: Resume, job history, qualifications, background checks
• Financial Information: Bank account and payment details
• Employee Data: Employment records, benefits data, and, where necessary, sensitive personal data such as health information and demographic data (e.g., race/ethnicity)

How We Use Personal Data

We use personal data for legitimate business purposes, including:

• Providing HR outsourcing services and support
• Managing employment and benefits administration
• Processing payments and billing
• Communicating with employees and client representatives
• Responding to inquiries and support requests
• Complying with legal and regulatory obligations

Data Sharing and Disclosure

Melita may share personal data only in the following circumstances:

• With client organizations to deliver HR-related services
• With contracted service providers who support our operations (under strict confidentiality obligations)
• When required by law, regulation, or legal process
• In connection with a merger, acquisition, or business transfer

Melita does not sell personal data to third parties.

International Data Transfers

Personal data may be transferred to and processed in countries outside of your jurisdiction. Where this occurs, Melita implements appropriate safeguards to ensure data protection consistent with applicable laws.

Data Security

Melita has implemented reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, use, or disclosure.

Access to personal data is limited to authorized personnel who require such access to perform their job responsibili

SMS Communications

Melita Group may communicate with prospective clients, current clients, and employees via SMS text messaging only after obtaining prior express consent in compliance with applicable laws and carrier requirements.

Types of SMS Messages

Messages may include service and account notifications, HR-related communications, Operational updates, and responses to user inquiries and support requests.‍

What We Collect

We collect mobile phone numbers only when voluntarily provided by individuals and accompanied by clear, explicit opt-in consent to receive SMS messages.

How We Use Mobile Information‍

Mobile phone numbers are used solely to, deliver service-related SMS communications, respond to inquiries, and provide account or HR-related updates. Messages may include transactional, informational, and, where applicable, promotional communications based on user consent.

Consent

• SMS messages are sent only after prior express consent (opt-in).
• Consent is obtained through clear and conspicuous disclosures at the point of collection, such as web forms or other direct input methods where users actively opt in to receive SMS messages.
• Consent is not a condition of purchasing or using Melita’s services.

Message Frequency

Message frequency varies depending on user interaction, account activity, and service usage.

Message & Data Rates

Message and data rates may apply based on the recipient’s mobile carrier plan.

Opt-Out Instructions

Users may opt out of SMS communications at any time by replying STOP.

Upon opting out, users will receive a confirmation message and will no longer receive SMS communications unless they re-consent.

Help Instructions

Recipients may reply HELP to receive help such as customer care and support.

Data Sharing Restrictions

• Melita Group does NOT sell, rent, or share mobile phone numbers for marketing or promotional purposes.
• Melita Group does NOT share SMS opt-in consent data with any third parties for their own marketing purposes.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile phone numbers and SMS consent data will only be shared with trusted service providers strictly for the purpose of delivering SMS communications on behalf of Melita Group. Such data will not be used for any other purpose.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Your Rights

Depending on applicable law, individuals may have rights to access, correct, or delete their personal data, or to restrict or object to certain processing activities.

Requests may be submitted through appropriate Melita contact channels.

Updates to This Privacy Statement

Melita may update this Privacy Statement from time to time. Changes will be posted with an updated effective date. Continued use of services constitutes acceptance of any updates.

Questions about Your Personal Data

Melita is committed to transparency. We want our clients to understand how we collect and use personal data so they may interact with Melita with confidence. If you have questions related to the content of this page, please contact us at helpdesk@melitagroup.com.